21.com Casino

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BONUS

C$1000 Bonus

FREE SPINS

1000 Free Spins

SUMMARY

The casino claims its establishment in 2018 and in a year, a lot of ground has been covered by the casino including having its operations in Canada. Boasting of two major sections in Casino and Live Casino, players can access more than 1,000 titles! All this has been made possible by more than 10 software providers incorporated on the platform. 21.com is operated by Betpoint Group Ltd, which is a company registered, licensed, and regulated by the Malta Gaming Authority. The casino remains highly rated for the excellent slots they provide among other features that shall be seen in this review. Dive with us!

84%
TOTAL SCORE
DETAILED RATING
Number of games
Bonuses
Payment methods
INFO
  • Launched 2018
  • Live Casino Yes
  • Minimum Deposit C$25
  • Payment Methods Visa/MasterCard, Trustly, Neteller, Skrill, Interac, Klarna
POSITIVES
  • Generous welcome bonus
  • A huge selection of games
  • A variety of software providers on board
  • Live chat available
  • Mobile platform available
NEGATIVES
  • No phone support
  • High wagering requirements
  • Limited payment methods

Welcome bonus at 21.com Casino

A new player on the platform will be welcomed to a generous welcome bonus by the casino. The bonus will be awarded on the first four deposits made on the platform. The bonus will be as follows;

  • 100 Free Spins

    After successful account creation on the casino, 100 free spins will be awarded on the game Vampires vs. Wolves. The free spins will be awarded in phases of 10 free spins in a day for 10 consecutive days.

  • 1st deposit

    Further ahead, the first deposit of at least C$25 made on the platform using the code ‘BON1’ will be awarded a 100% bonus up to C$100. Additionally, the first deposit will trigger the remaining 900 free spins. Just like in the first instance, the spins will be awarded in phases of 10 free spins in a day for 90 consecutive days.

    This means if your first deposit on 21.com Casino was C$50, a 100% bonus will be awarded which will translate to C$50. 10 free spins will also be offered and together you will have C$100 + 10 free spins to play with. The spins offered will be eligible for the game Vampires vs. Wolves.

  • 2nd deposit

    The second deposit of at least C$25 made on the platform using the code ‘BON2’ will be awarded a 25% bonus up to C$500. For a deposit of C$40, a bonus of C$10 will be awarded and the player will have C$50 to play with.

  • 3rd deposit

    The third deposit of at least C$25 made on the platform using the code ‘BON3’ will be awarded a 50% bonus up to C$300. A deposit of C$50 will attract a bonus of C$25 and together, a player will have C$75 to play with.

  • 4th deposit

    The fourth deposit of at least C$25 made on the platform using the code ‘BON4’ will be awarded a 100% bonus up to C$100. A deposit of C$20 will attract a bonus of C$20 and together, a player will have C$40 to play with.

    The welcome bonus awarded will be subject to wagering requirements. This simply means that before a bonus or bonus winnings are withdrawn, you must wager the bonus, deposit or both a set number of times. 21.com Casino has set the wagering requirements at 50x (bonus). The wagering requirements set on the free spins are also 50x (winnings). One must meet the deposit bonus wagering requirements in 21 days’ while the free spins wagering requirements must be met in 24 hours.

The games offered on the platform will either weigh 100% in fulfilling the requirements or weigh nothing at all. The following games will not count while fulfilling the wagering requirements;

  • 1429 Unchartered Seas
  • Peek a boo
  • Tower Quest
  • Jackpot Games
  • Video Poker
  • Table Games
  • Live Casino Games

Games selection at 21.com Casino

As earlier stated, 21.com offers two main platforms to the players. Casino and Live Casino. A host of software providers have all been incorporated on the platform to offer more than 1000 titles on the casino. There is more to the providers than the games they offer. They have ensured the platform is well-organized from the graphics, text contrast, colours, and much more. They have also ensured that the games they provide are unique in the different styles, themes, and sounds they are presented in. Others have gone a notch higher to offer back-end management tools that see enhanced security features provided and good payouts.

Among the software providers on board include; Play’n Go, NYX Gaming, Red Tiger Gaming, Betsoft, Quickfire, Pragmatic Play, iSoftBet, Thunderkick, Relax Gaming, and Push Gaming. Together they have offered titles in the following categories;

  • Slots

    – Tahiti Gold
    – Viking Runecraft
    – Gold Rush
    – Jurassic Park
    – Fire Joker

The slots have been divided into classic slots and video slots categories. Jackpot games have also been offered in this category where players can play and expect huge returns.

  • Video Poker

    – Double Bonus Poker
    – Deuces Wild
    – Bonus Poker
    – Jacks or Better

  • Table Games

    – European Roulette
    – Blackjack
    – American Roulette
    – Keno
    – Baccarat
    – European Roulette

The Live Casino platform has been made possible by Evolution Gaming and Pragmatic Play and some of the titles to expect include;

  • Live Roulette
  • Live Blackjack
  • Dream Catcher
  • Baccarat Squeeze
  • Monopoly Live
  • Deal or No Deal Live

Mobile platform at 21.com Casino

A mobile platform has been provided on the platform where players do not need to download any software to access the products and services. With well-updated browsers, you can log into your account and play various games. The site version is accessible to both Android and iOS users. However, no application had been provided at the time of writing this review.

The site version is simplified and boasts of an easy layout. The main control bar is situated at the bottom of the page. The options available are; Games, Promotions, and the Log-in tab. The Menu option is also located at the bottom and on a toggle of it, you can view the same options. Fewer games have been offered on the site version as compared to what is on the desktop version. That notwithstanding, all the categories have been provided including titles from Live Casino. The different providers have also made sure that every content perfectly fits with the screen size without losing its clarity which is positive. The text contrast, responsiveness, and navigation have all got our thumbs up.

Various products and services can be accessed on mobile including;

  • Creation of a new account
  • Claiming the various promotions and offers including the welcome bonus
  • Access the various titles provided
  • Deposit and withdraw funds from your account
  • Live chat
  • Access different languages
  • Access sections such as Age & verification, Terms and Conditions, Privacy Policy, Responsible Gambling, Cookie policy, and Affiliate Program

We hope that the app will soon be provided. You can be sure once it is rolled out, Casinomatcher will be the first to notify you!

Payment methods at 21.com Casino

21.com Casino has not offered a huge selection of payment methods. However, those that are offered have proved to be popular in Canada with the main positive being that they can transact in Canadian Dollars (CAD). The following methods are available for deposits and withdrawals;

  • Visa/MasterCard
  • Trustly
  • Neteller
  • Skrill
  • Interac
  • Klarna

Customer support at 21.com Casino

This is the section that needs improvement in the casino. Limited methods have been provided which is a standout critic. The FAQ page has been shallowly dealt with and the lack of phone support makes the section less customer-friendly. On the positive side of things, the support team is available 24/7 with the following modes provided;

  • FAQ page
  • Submitting a form
  • Live Chat

Different languages have also been incorporated on the platform to the convenience of many players considering the casino is accessible in many regions. Among the languages provided include; English (Canada), French (Canada), Deutsch, and Norwegian.

Summary

21.com Casino gets our recommendation for various positives that have outweighed the negatives. Many games have been provided on the platform giving players a wide selection to choose from. High-value promotions have also been offered to the players which is positive. The availability of Live Dealer games has also excited many players especially with a variety of titles provided. Additionally, the presence of a mobile platform, many software providers, different language selections, and customer support methods like live chat have seen the casino get a higher rating.

However, there still need to be some improvements done especially on customer service where the FAQ page is shallow and no phone support method has been provided. The wagering requirements are also highly set and this needs revision. Otherwise, 21.com receives our recommendation!